NOTE: Before you ship anything back to us, please inform us (firstname.lastname@example.org) of the shipping method and cost you plan to use - we might want to offer you a better way. Once we agreed on optimal shipping method we will reimburse you based on the shipping receipt.
1. All products must be returned in their original condition.
Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to via email and obtain a "Product Return" form that must be included with your package.
2. Mis-shipped products: For mis-shipped items (item shipped was not the item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.
3. Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)
Returning for replacement and refund
1. Quality Issues:
- We will be responsible for an exchange or refund if there are any product quality problems within 30 days of the Customer receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund.
2. Non-Quality Issues:
- If a customer returns a product within 30 days of receiving it, for non-quality reasons, a full refund of the product cost will be issued, excluding shipping.
Returned products should be in brand new condition with original packaging. If any accessory or the original item is lost during the process of returning, we will deduct the price of the lost item from any refund.
Canceled orders (Before Processing)
- If an order is canceled before it is processed for shipping, there will be no costs incurred.
Wrong Item Delivered
After confirming the wrong item has been sent, we will exchange your item or fully refund the item and pay for shipping both ways.